Project-fit candidate
Service Robots
Scenario-specific service robot applications for hospitality guidance and room-service workflows.
View productIndustry solutions
Food and beverage integration for POS, ordering, kitchen, queue, and service robots.
Keep orders, payments, kitchen status, queue progress, robot tasks, and operator actions synchronized from counter to delivery.
In brief
Recommended products include Service Robots, POS1517 Countertop POS terminal, POS-108 Handheld smart POS. Cairan can connect them to ordering, POS, kitchen, queue, dispatch, and operator systems through SDK/API integration and middleware.
Recommended products
Hardware selected for this solution
These product families and models are practical starting points. Final configuration, interfaces, certification, and availability are confirmed against the written project scope.
Project-fit candidate
POS1517 Countertop POS terminal
A countertop POS model for retail and hospitality counters that need a stable terminal connected to POS and membership flows.
View product
Project-fit candidate
POS-108 Handheld smart POS
A handheld smart POS style model for mobile checkout, table-side ordering, queue service, and field transaction workflows.
View productIntegration path
How the products connect to the operating system
Device layer
Service Robots, POS1517 Countertop POS terminal, POS-108 Handheld smart POS
Cairan Bridge
Manufacturer SDK coordination, API mapping, middleware, event handling, testing, and acceptance support.
Business system
ordering, POS, kitchen, queue, dispatch, and operator systems
Solution answer
Cairan selects the terminals and robot platform, maps the service workflow, connects system events, and supports pilot testing and operator handover.
Project delivery
From business scenario to an approvable acceptance scope
Where food-service projects usually break
- Counter, handheld, kiosk, payment, kitchen, and robot systems use different order states
- Peak-hour retries, duplicate orders, failed payments, and unavailable items are not handled consistently
- Robot dispatch is added without a clear pickup, destination, priority, or exception model
- Hardware, software, network, and on-site responsibilities are split across vendors
Delivery scope
- Select counter POS, handheld, kiosk, payment, display, and robot roles
- Map menu, order, payment, kitchen, queue, dispatch, completion, and exception events
- Build or coordinate the API adapter, middleware, and robot dispatch connection
- Test the pilot workflow and prepare operator training, recovery, and support procedures
Acceptance criteria to define
- Order identity and status remain consistent across POS, kitchen, queue, and delivery
- Payment success, failure, refund, cancellation, and duplicate cases follow agreed rules
- Robot task, arrival, blocked-route, low-battery, failure, and manual takeover cases are tested
- Operators can recover exceptions and support teams can trace events from logs
What we need to start
- Restaurant or venue type, service model, stations, peak volume, and device roles
- Existing POS, ordering, kitchen display, queue, payment, and membership interfaces
- Robot routes, lifts or doors, charging point, network, and operator responsibilities
- Pilot site, menu and order rules, rollout plan, training scope, and acceptance owner
Deployment evidence
Related integration cases
Published deployment patterns show how hardware, software, and operational workflows were connected.
Service robot dispatch for a restaurant operator
Connected service robots with ordering and dispatch systems for smoother table delivery.
View case studyWith customer privacy protected, this case focuses on the delivered scenario, implementation approach, and integration scope.
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